ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Building Careers in Customer Service"
Episode Synopsis
On this episode of the Winning the Battle for Talent podcast, Scott Killingsworth, Director of Customer Service Advisory at J.D. Power, is joined by Anne Palmerine, Vice President, Customer Engagement and Enrollment Services at UPMC Health Plan, to discuss career advancement in customer service.
They explore identifying and building teams of strong performers, helping agents see their role as a first step in their career, and strategies for clearly defining career paths.
They explore identifying and building teams of strong performers, helping agents see their role as a first step in their career, and strategies for clearly defining career paths.
More episodes of the podcast Travel & Hospitality Intelligence
The State of Summer Travel | Ep 73
23/06/2025
What Makes an Airport Great? | Ep 72
20/05/2025
Spotlight: Passenger View | Ep 71
03/04/2025
Mobility as a Service (MaaS) | Ep 70
21/03/2025
Growing While Meeting Your Underwriting Guidelines | Insurance Intelligence Podcast | Ep 11
23/02/2025
Airline Lounges & Reward Programs| Ep 69
13/02/2025
Holiday Travel Review + Look Ahead | Ep 68
16/01/2025
In God we trust