We’re back! After a two-week break, To The Front returns with episode 31... and this one hits home.Ever tried calling your teenager, only to get a text back that says “What do you need?” It’s not just kids, in today’s world, everyone prefers texting over talking. But in the insurance industry, that mindset can cost you. Literally.In this episode, Adam sits down with Lee Ann Stach, former captive agent and founder of Ringleaders, to talk about the lost art of answering the phone, and why it’s still one of the most powerful things you can do to grow your business.You’ll learn:Why missed calls = missed sales (and how to stop it)How Leanne’s team answers 20–25 overflow calls/day per agencyWhy AI bots will never replace real, human connectionHow to protect your licensed team’s time without sacrificing serviceThe ROI of personal touch in a tech-heavy worldIf you’ve ever lost a lead to a missed call, or you’re ready to create more time for high-value work in your agency, this episode is for you.

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