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Listen "Episode 13: Top 10 Traits No.9: A Robust Process for Handling Problems"
Episode Synopsis
TLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest. Dealing with problems and complaints effectively is a big priority for many organisations, but it can often feel like an insurmountable challenge. Greg and Stephen talk about why it matters so much, what effective problem handling looks… Continue reading Episode 13: Top 10 Traits No.9: A Robust Process for Handling Problems
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