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Listen "Episode 10: Top 10 Traits No.6: Communication to Staff of Customer Needs"
Episode Synopsis
TLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest. In this episode, Greg and Stephen talk about ways to make sure the right people in the organisation get the information they need from customer insight. https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep10+-+CommunicationOfNeeds.mp3
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