Ticket Volume - IT Podcast

Por: InvGate
News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!
114 episodios disponibles

Latest episodes of the podcast Ticket Volume - IT Podcast

Mostrando página 5 de 6

33. Learning, training, and the mindset behind taking courses, with Lisa Schwartz and David Ratcliffe 01/12/2022
32. What is Service Integration and Management (SIAM)? With Claire Agutter 24/11/2022
31. Laying the groundwork to take Service Management beyond IT, with Phyllis Drucker 17/11/2022
30. 5 reasons why transformations fail — and how simulations can help, with Paul Wilkinson 10/11/2022
29. How to go from ITSM professional to venture capital COO - and how to mix the two, with Aprill Allen 03/11/2022
28. Therapy for businesses - or how to combine purpose, experience, and empathy to innovate, with Lorn Campbell 27/10/2022
27 - How to measure employee experience? Start by focusing on perception, with Maddie Blumenthal from QSTAC 20/10/2022
26. Personalized Support, the intersection between Customer Experience and IT, with Roy Atkinson 14/10/2022
25. How does your organization feel? Thoughts on High-velocity, with Mark Smalley 07/10/2022
24. The risk of enablement and the power of Value Streams, with Daniel Breston 29/09/2022
23. Flow Science, focus, and whole health: 3 essential ingredients to successful IT, with Simone Jo Moore 22/09/2022
22. Why do people hate the help desk — and how to land your first IT job, with Kevtech 15/09/2022
21. The truth behind ITIL 4: a tad of processes and a pinch of humans to make value streams, with Katrina Macdermid 08/09/2022
20. The magic of connecting HR, IT, and culture for success, with Greg Sanker 01/09/2022
19. Digital Employee Experience: the path to a people-centric IT organization, with Jon Leighton from Nexthink 25/08/2022
18. Insourcing, innovation, and building an inclusive support culture, with Tammy Ward and Niko Miller 18/08/2022
17. Problem Management: How to start, how to grow, and where to find problems with Brian Skramstad 11/08/2022
16. Is ITIL 4 falling behind? The future of ITIL, with David Cannon from nfiniti3 04/08/2022
15. Tier infinity: learning, retention, and loyalty in small IT teams, with Danny Kateli from Midrex 29/07/2022
14. The ABC of building a Service Management Office, with Melissa Teater from Jamf 21/07/2022
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