Ticket Volume - IT Podcast

Por: InvGate
News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!
114 episodios disponibles

Latest episodes of the podcast Ticket Volume - IT Podcast

Mostrando página 4 de 6

51. IT Service Desk Fundamentals: Work Culture, a Solid Structure, and Certifications, with Sanjay Nair 04/05/2023
50. ITIL: New Certification Schemes, Combined Frameworks, and Future Plans, with Markus Bause from PeopleCert 27/04/2023
[LIVE SESSION] Service and Support Leadership in 2023 20/04/2023
49. How to transition into more sustainable IT practices, with Mark Bradley 13/04/2023
48. A Look Into Servant Leadership and Putting People First, with Rocky McGuire 06/04/2023
47. Training is a Service — And Here's How You Can Get The Most Value, with Sean McClean 30/03/2023
[LIVE SESSION] The CAB is dead: now what? Change Management in the modern business 23/03/2023
46. It’s all about Sustainability: Tech and Progress involving People, with Barclay Rae 16/03/2023
45. Defend Against Cyberattacks: An Overview of the NIST Framework, with David Moskowitz 09/03/2023
44. Moving Towards a DEX Focus: Feeding into the Best of ITSM, with Ian Aitchison from Nexthink 02/03/2023
43. Taking Experience One Step Further: Building Feelings, with Doug Rabold 23/02/2023
42. Everyone hates surveys: how to turn things over, with Pasi Nikkanen from HappySignals 16/02/2023
41. Where does ITSM come from? The history of Quality Management, with Michael Cardinal 09/02/2023
40. Creating human leaders to improve experience, with Sally Mildren 02/02/2023
39. Measuring agent performance to improve service desk quality, with Jason Turner 26/01/2023
38. Value Management and the difference between ITIL v3 and ITIL 4, with David Billouz 19/01/2023
37. Dipping your toes into IT support for schools, with Casey Rutherford 12/01/2023
36. How to implement ESM in your business and not die trying, with Darren Rose 05/01/2023
35. The 5 Elements of the VALUE Formula, with Ken Wendle from Edify ITSM 15/12/2022
34. An introduction to Sustainable IT, with Antonina Douannes 08/12/2022
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