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Listen "5. Is The Customer Always Right? With Christine Smith"
Episode Synopsis
Christine Smith, a thought leader in the hospitality industry, shares insights on the character-building aspects of hospitality, emotional intelligence, and the challenges of guest experiences. She also discusses the importance of communication and understanding in the hospitality industry and offers coaching services to improve leadership and guest experiences.
Takeaways
Hospitality industry teaches empathy, emotional intelligence, and the ability to read people.
Understanding and meeting the diverse needs of guests is crucial in the hospitality industry.
Effective communication and understanding are essential for improving guest experiences and leadership in the hospitality industry.
Coaching services are available to help hospitality businesses improve leadership, team development, and guest experiences.
Connect with Christine Smith
Learn more on Christine's Website
Takeaways
Hospitality industry teaches empathy, emotional intelligence, and the ability to read people.
Understanding and meeting the diverse needs of guests is crucial in the hospitality industry.
Effective communication and understanding are essential for improving guest experiences and leadership in the hospitality industry.
Coaching services are available to help hospitality businesses improve leadership, team development, and guest experiences.
Connect with Christine Smith
Learn more on Christine's Website
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