In this episode, Ross Saunders interviews Patric Trollope, the CTO of D6 Group, discussing the complexities of leadership in the education technology sector. They explore the importance of ownership, the pitfalls of setting expectations, and the necessity of active listening in effective management. Patric shares insights on how to navigate challenges, the shift from being an executor to a leader, and the significance of communication in fostering agreements within teams. The conversation emphasizes the need for leaders to adapt quickly to changes and to take responsibility for their teams' outcomes.TakeawaysExpectations can set people up to fail.Agreements foster better communication than expectations.Active listening is crucial for effective leadership.Plans are assumptions, not facts; be ready to pivot.Communication is key in managing agreements.Leaders must rely on their teams to execute tasks.Tactical empathy helps in understanding team dynamics.You are accountable for everything as a leader.Don't be the victim when things go wrong; own the situation.About PatricPatric is a web technologist of 20 years, who has spent the last 10 years leading people to build products that make an impact in education management. As a strategic leader and problem-solver, he has guided teams to develop high-performing distributed systems, serving over 1 million monthly active users. With expertise in cloud computing, SaaS, and software architecture, he’s also a skilled communicator who bridges the gap between technology and business.https://www.linkedin.com/in/patricrt/https://www.d6.co.za/About your host, Ross:Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.Intro music from #Uppbeat (free for Creators!):https://uppbeat.io/t/soundroll/vacation-beatLicense code: WM2CBDQ0C2W0JGBW Outro music from #Uppbeat (free for Creators!):https://uppbeat.io/t/soundroll/vacation-beatLicense code: WM2CBDQ0C2W0JGBWEnjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.Follow me on LinkedInFollow me on Instagram

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