Episode 6: The ROI of Customer Experience

This Is CX
24/02/2017 22 min Episodio 8
Episode 6: The ROI of Customer Experience

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Episode Synopsis

In our sixth episode, we discuss ways to tie customer experience back to a quantifiable ROI, and the components necessary for building a successful CX business case. We also discuss some of the behavioral economic theories behind recent events with Uber in our "CX in the News" segment.

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