This Is CX

This Is CX

Por: Paul Hagen, Mike Manfredo
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
63 episodios disponibles

Latest episodes of the podcast This Is CX

Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini 25/02/2021
The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta 14/09/2020
Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova 03/08/2020
Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience 01/05/2020
Best Practices to Enable Work-from-Home Customer Service Professionals 15/04/2020
Innovating on Customer Service and Cost Reduction in response to COVID-19 06/04/2020
Five Key Trends Bringing Customer Success and Customer Experience Together 27/02/2020
Come Together: The Merging of Customer Experience and Customer Success 06/02/2020
Gazing into the CX Crystal Ball for 2020 Trends 16/01/2020
Revisiting Our 2019 CX Trends Predictions 31/12/2019
5 Strategies for Demonstrating the ROI of Customer Experience 14/11/2019
4 Ways to Scale and Operationalize Your Journey Efforts 10/10/2019
6 Key Voice of the Customer Trends 26/09/2019
7 Mindsets to Revive Your Voice of the Customer (VOC) Program 05/09/2019
Talking CX With Your CFO 18/07/2019
Five Ways to Recession-Proof Your Business with Customer Experience 03/07/2019
An Interview with Kyle McSlarrow, Senior Vice President of CX Strategy and Journey Design for Comcast 20/06/2019
Reaction to the Wall Street Journal's Article on NPS 05/06/2019
An Interview with Angela Ferrante and Emily Rasowsky, CX Leaders at Sparkfund 15/04/2019
An Interview with Todd Unger, Chief Experience Officer of the AMA 20/03/2019
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