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Listen "Episode 6: How to Onboard Your Team Members - Finders, Minders & Grinders"
Episode Synopsis
Episode 6: How to Onboard Your Team Members - Finders, Minders & Grinders“You got to micro train upfront so that you don't have to micromanage them later on because really good output people don't like to be micromanaged.”In this episode of The Wize Guys, Brenton Ward, Jamie Johns, and Ed Chan talk about tips for onboarding new members of your team. Define the roles of Finders, Minders & Grinders. Also, they discuss different types of training that you’ll need to provide to your team members (depending on the size of your firm) and how to monitor their progress. Learn more on this episode!Timestamps:0:45 - Tips for onboarding new members1:52 - The importance of communication in a service business2:32 - Input-focused vs Output-focused3:16 - Experience staff vs Inexperienced staff4:06 - How critical is the first 3 months for new hires’ performance8:22 - The great value of building client connections and relationship9:58 - Ways to evaluate productivity10:52 - How to handle clientsQuotations:“The thing that differentiates your firm from the one down the road is your responsiveness. And if you can just put yourself in the client's shoes, if you are dealing with two businesses and one responded to you quickly, and the other one just didn't respond to you, the body language they give you is that they don't care.” - Ed Chan“Just because you're busy doesn't mean that you're productive.” - Ed Chan“...our business is about people connecting and communicating with people. And if you can't communicate, then you're not going to be suited for a senior client manager. So the training for a senior client manager is different from that of a senior production manager.” - Ed ChanGET IN TOUCH!Website: www.wizementoring.comFacebook: https://www.facebook.com/wizementoring/Twitter: https://twitter.com/wizementoringLinkedin: https://www.linkedin.com/company/wizementoring/Instagram: https://www.instagram.com/wize.guys/?hl=enEmail: [email protected] the full transcript here.________________ PS: Whenever you’re ready… here are the fastest 4 ways we can help you fix and grow your accounting firm: 1. Download our famous Wize Freedom Strategy Map for FREE - Find out the 96 projects every firm owner must implement to build a $5M+ firm that can run without them - Download here 2. Need to Hire right now? Book a 1:1 FREE discovery call with our WizeTalent hiring coaches to help find your next team member the Wize Way – Click Here 3. Book a 1:1 Wize Discovery Session – Spend 30mins with our Wize CEO, Jamie Johns, a $7M firm owner who is ready to give you his entire business plan to build a firm that can run without you – Find out more here 4. Work with Jamie and our mentors for 8 weeks - Build a custom business plan for your firm - Apply here
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