Gus and Harley outdo themselves examining a document that outlines Springfield University's "SPEAK" performance communication process, which is a goal-setting form for employees and managers for the fiscal year 2025. It details various valued behaviors such as service excellence, adaptability, and collaboration, which employees are expected to demonstrate. The form also includes sections for professional conduct and leadership expectations for managers. Employees are required to identify and describe three job responsibilities, goals, or priorities using the "SMART" criteria. Ultimately, the form concludes with sections for manager and employee signatures, signifying agreement on the established performance goals.

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