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Listen "18. Innovative Strategies for Customer-Centric Solutions: A Conversation with Pacific Life’s Paul Hance"
Episode Synopsis
Paul Hance, Pacific Life’s senior vice president for Institutional Customer Solutions Group, joins The Wave Strength’s Jim Breen to discuss customer-centric innovation. By actively engaging with customers to learn about their issues and challenges, the Customer Solutions Group is creating innovative solutions that truly solve customers’ problems. Paul shares the importance of being comfortable with being uncomfortable, building a culture of trust, empowering teams to take risks, and learning from mistakes. Listen in as Paul explains how leaning in, letting go, and affording independence enables agile teams to do their best customer-centric work.
About Paul Hance
Senior Vice President of Institutional Customer Solutions Group.
Paul is responsible for leading the Pension Risk Transfer, Defined Contribution Lifetime Income, and Stable Value product lines. Previously, he led the PRT and DCLI product lines. Prior to joining Pacific Life, he was the Chief Actuary at Equitable. Before that, he held a variety of roles at Prudential, including the Head of Pension Risk Transfer Pricing. Paul joined Pacific Life in 2020.
About Paul Hance
Senior Vice President of Institutional Customer Solutions Group.
Paul is responsible for leading the Pension Risk Transfer, Defined Contribution Lifetime Income, and Stable Value product lines. Previously, he led the PRT and DCLI product lines. Prior to joining Pacific Life, he was the Chief Actuary at Equitable. Before that, he held a variety of roles at Prudential, including the Head of Pension Risk Transfer Pricing. Paul joined Pacific Life in 2020.
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