HubSpot Mobile Chat SDK Briefing DocDate: October 15, 2024Source: HubSpot Product Update - "Mobile Chat SDK"Main Theme: Launch of the HubSpot Mobile Chat SDK, allowing integration of HubSpot chat into native iOS and Android apps.Key Features & Benefits:Easy Integration: "Easily integrate HubSpot chat into any iOS or Android app with minimal coding to deliver a support experience that feels contextual and native to your app."Enhanced In-App Support: Offers a comprehensive in-app self-service experience by integrating customer agents, the knowledge base, bots, and other powerful HubSpot tools into the chat.Familiar Interface: "Configure and customize your app's chatflow using the same familiar interface."Improved Efficiency: "Capture essential customer information to resolve issues more efficiently."Availability:Available to all HubSpot hubs and tiers.Limitations:Designed for native iOS and Android apps only."(Please note: The Mobile Chat SDK is designed for native iOS and Android. If your codebase uses a hybrid framework like React Native or Flutter, you'll need to build your own hooks to integrate it.)"Support & Feedback:Dedicated Slack channel (#mobile-chat-sdk-beta) within the HubSpot Developer Slack Community for user support, feedback, and interaction with the product team.Next Steps:Attend the webinar on October 17, 2-3 pm ET for a live demo and Q&A session.Refer to the HubSpot knowledge base article for detailed information about the SDK.Join the dedicated Slack channel for support and feedback.Key Takeaway:The Mobile Chat SDK represents a significant step towards improving in-app customer support within the HubSpot ecosystem. It offers a robust and flexible solution for businesses looking to enhance their mobile customer experience.

Ver todos los episodios