Have you found yourself in a difficult situation lately? Have you dealt with a difficult client or customer? How do you deal with your customers after a rough start to your day?    In today's episode I discuss:   The 7 steps to handling any difficult conversations or situation.    Remaining calm Listening  Wait until the other person is calm  Apologizing  Find common ground  Move towards an endpoint Next Steps     The Traveling Introvert - About the show The Career Introvert - Coaching, courses, and more, to help you shine.   Check out membership levels at The Career Introvert, a place for introverts to thrive. 

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