Nate Brown on why proactive CX is the next competitive battleground

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
22/10/2020 33 min Episodio 249
Nate Brown on why proactive CX is the next competitive battleground

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Episode Synopsis


Nate Brown (co-founder CX Accelerator) talks to Dee Reddy. He shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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