Is it time to rebuild your customer success team? In this episode of the Talent GTM Podcast, Krissy Manzano and Gina Patel explore why CS teams are critical yet often undervalued. With the shift to usage-based pricing and pressure to do more with less, Gina reveals why traditional metrics like NPS and usage fall short and what it really takes to drive renewals and growth.If you’re ready to rethink customer success, this conversation will change how you approach your team.Discover hiring insights with other leaders on The Talent GTM podcast. If today’s conversation piques your interest subscribe to our podcast on Spotify, Apple Podcasts, or our website, and never miss an episode. Together, let's master the art of GTM leadership and hiring practices. #TalentGTM

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