What happens when design thinking meets artificial intelligence in the world of customer success? How is AI reshaping the future of customer engagement while maintaining the human touch?Our guest in this episode is Jahnavee Ramalingam, founder and CEO of KaleHQ, who shares her fascinating journey from designer to tech CEO. With her unique perspective on AI-driven customer engagement, Jahnavee discusses how KaleHQ is revolutionizing the way companies approach customer success in the SaaS industry, particularly in the booming Middle East market.Jahnavee reveals insights on the delicate balance between AI automation and human connection, the evolution of customer success as a revenue driver, and the critical role of personalization in modern customer engagement strategies. She also shares personal insights about her creative pursuits, including writing a science fiction novel, and her philosophy on finding joy in life's journey.In this episode:The evolution from designer to CEO: Jahnavee's unique journeyHow AI is transforming customer success managementThe SaaS boom in the Middle East: Opportunities and challengesPersonalization strategies in customer engagementThe future of AI and human interaction in customer successPredictive analytics and its role in customer retentionBuilding cross-team collaboration for customer successThe importance of demonstrating ROI in customer relationshipsBalancing technology with authentic human connectionsPersonal insights on creativity, innovation, and life philosophyReady to discover how AI and human connection are reshaping the future of customer success? Join us for this inspiring conversation with Jahnavee Ramalingam about technology, innovation, and the art of building meaningful customer relationships. Tune in now!Follow Jahnavee.This episode was brought to you by RevSetter & medlify. Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!—-----Follow: LinkedIn InstagramHosts: Haydar - LinkedIn Ivy - LinkedIn 

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