What if the biggest blocker to your growth wasn’t your skill — but your self-belief?In this episode, Rachel Provan, Top 25 Customer Success Leader in the U.S, brain-based leadership coach, and founder of Provan Success, gets real about the mindset shifts required to lead. From her early days in acting to building and coaching high-performing CS teams, Rachel shares the behind-the-scenes work most leaders never talk about: confidence, imposter syndrome, executive buy-in, and the emotional weight of managing people.This isn’t a theoretical conversation. It’s a vulnerable, tactical, and empowering guide for anyone navigating leadership in customer success, especially in the age of AI.In this episode:● How Rachel’s acting background gave her an edge in CS leadership● Why first-time managers often struggle and how to rebuild confidence fast● The brain-based coaching tactics Rachel uses with her clients● How to influence executives by speaking their language● The real reason imposter syndrome lingers, even in high achievers● Why women in leadership must stop shrinking to fit in● How AI is shifting CS workflows, but not replacing human intuition● The subtle power of resetting expectations about what leadership really is● The role of community and mentorship in long-term growthIf you’re a rising leader in CS, or guiding one, this conversation with Rachel Provan will hit home and raise your game.Follow Rachel Provan.This episode was brought to you by RevSetter & medlify. Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!—-----Follow: LinkedIn InstagramHosts: Haydar - LinkedIn Ivy - LinkedIn 

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