In this episode, we dive into the complex relationship between artificial intelligence, automation, and human cognition in the workplace with our guest, Wayne Butterfield. Wayne shares his expertise on the challenges of implementing AI in business processes, focusing on the intricacies of human intelligence and the limitations of current AI technologies. The discussion moves into the evolving nature of human roles in AI-driven environments, particularly in back-office operations. We also examine the balance between automated efficiency and the unique creativity and decision-making skills that humans bring to the table. The conversation wraps up with Wayne offering his predictions on future trends in AI and automation, and their potential impacts on workforce dynamics and business strategies. This episode is a deep exploration of how AI intersects with and influences the human element in modern business environments.

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