Outstanding customer service is the cornerstone of every successful business, and if the standard level provided by an organization is not exactly where it ought to be, then steps need to be taken to improve in this regard. Talking with employees to find out ways that they think improvements can be made is useful. In general there are some larger principles that should be kept in mind to provide outstanding customer service. Listen along as Damien shares his three biggest skills needed to provide outstanding customer service.

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