In Episode 66 of The Soft Skills Guy, Damien shares his recent experience with a customer service representative at Melbourne airport who failed to deliver satisfactory service. Damien emphasises the importance of providing outstanding customer service and how it can make a significant difference in business. He introduces the ESEEE Customer Service Method, which stands for Eye Contact, Smile, Enthusiastic Greeting, Empathise and Engage, and Educate.
Damien elaborates on the five key elements of the ESEEE method, beginning with Eye Contact, which he believes is essential for creating a connection with the customer. The next key element is Smile, which conveys positivity and warmth to the customer. Enthusiastic Greeting is the third element, and Damien emphasizes the importance of showing a genuine interest in the customer's needs. Empathise and Engage is the fourth element of the ESEEE method, which entails understanding and responding to the customer's needs. Lastly, Educate, the fifth element, is about providing additional information to the customer that could be helpful in the future.
Damien compares his experience at the customer service desk with that of a bar attendant who showed exemplary customer service. The bar attendant was attentive, empathetic and friendly, which made a significant impact on Damien's overall experience.
In conclusion, the ESEEE method is a simple yet effective way to provide outstanding Customer Service. It entails making eye contact, smiling, greeting enthusiastically, empathising and engaging and educating customers. These soft skills can make a huge difference in business and can help establish long-term customer relationships.

Ver todos los episodios