In this episode, Jason and Scott unpack the essence of delivering five-star customer service and explore the transformative concept of "Ladies and gentlemen dealing with ladies and gentlemen." They discuss how this philosophy shapes the way Norton Way approaches customer interactions, emphasising respect, professionalism, and genuine care in every engagement.Through real-world examples and actionable insights, they reveal how this principle not only elevates customer experiences but also fosters a culture of excellence within the business. Whether you're part of Norton Way or seeking inspiration for exceptional customer service, this episode is a must-listen.For a video version of the podcast click link below;Youtube link: https://youtu.be/WPilNecO_pc Hosted on Acast. See acast.com/privacy for more information.

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