Ever wondered why some clients want every detail and others just want the quick version? Or why some team members thrive under pressure while others quietly shut down? In this episode, we break down the DISC framework as a practical way to understand behaviour, communicate with more ease, and reduce friction in your bookkeeping business and life.In this episode we cover:The four DISC styles — Dominance, Influence, Steadiness, and ConscientiousnessHow each style shows up in business, decision-making, and stressWhy many bookkeepers sit in S/C — steady, supportive, detail-focused — and how that affects boundaries and leadershipHow to tailor your communication to meet clients where they areWhy conflict is often just mismatched pace and priorities — not personalityKey insights:D’s want outcomes.I’s want connection.S’s want stability.C’s want accuracy.There’s no right or wrong style — just awareness. When you can recognise differences, communication becomes easier, pricing conversations become calmer, and relationships become simpler to lead.Mentioned in this episode:Spotting DISC styles quickly in meetingsHow to avoid over-explaining to a D and under-explaining to a CA simple shift from reacting to adapting"Once you understand people, you stop taking things personally."---👉 Also: The Entrepreneurial Bookkeeper — grow your business without sacrificing your health: sharonfrancisco.com/program Connect with me on LinkedIn, Facebook. Have a question for the podcast? Email [email protected]

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