Episode Synopsis "What is Enterprise Service Management?"

Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises! I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.

Listen "What is Enterprise Service Management?"

More episodes of the podcast The Service Management Social

• What is Enterprise Service Management?
• Service Change, Transition & Transformation vs. User Adoption
• IT Cost Transparency
• Managing Business Risks through good Service Management Practices
• Driving Business Value through IT
• Business Aligned Service Architecture