The Service Lounge

Por: The Service Lounge
Welcome to The Service Lounge by UpdatePromise.

Where raw conversations come to life, fueled by fact-based data and firsthand insights on what customers are actually saying in dealership service lounges.

Our Consumer Experience team is dedicated to taking all the data and experiences we've gathered and sharing them with everyone. Join us to uncover real customer feedback and gain valuable perspectives.
16 episodios disponibles

Latest episodes of the podcast The Service Lounge

Ep 15⎜The Power of Going All In on Process Change - Feat. Mike Weidenburner 21/10/2025
Ep 14⎜Winning in a Competitive Market: ELR & Retention - Feat. Rusty Mayfield 23/09/2025
Ep 13⎜Top 10 Customer Complaints in Fixed Ops – What Changed in 2025? 22/07/2025
Special Rewind: The Episode That Started It All – Top 10 Fixed Ops Complaints 26/06/2025
Ep 12⎜Chaos to Control in Fixed Ops Leadership - Feat. Kyle Newsom 22/05/2025
Ep 11⎜AI in Fixed Ops - Hype, Help, or Headache? 22/04/2025
Ep 10⎜Addressing The Gap Between Parts & Service - Feat. Kaylee Felio 25/03/2025
Ep 9⎜Time To Cash In On Your Fixed Ops Goldmine! - Feat. Connie Gundrum 25/02/2025
Ep 8⎜Let's Turn Fixed Ops Data Into Dollars $$$ - Feat. Jamie Haberle 23/01/2025
Ep 7⎜Is Your Dealership Losing Money on Payments? 26/12/2024
Ep 6⎜Turn Your Tablets Into Profit Machines 26/11/2024
Ep 5⎜Why the Big Push for Digital MPIs from an OEM Perspective - Feat. Kenny Warren 25/10/2024
Ep 4⎜How to Build a High-Performance Service Team - Feat. Geno Walsh 25/09/2024
Ep 3 ⎜Mastering Appointment Scheduling - Feat. Scott Loveless 26/08/2024
Ep 2 ⎜The Dark Side of Upselling 26/07/2024
Ep 1 ⎜Top 10 Customer Complaints (2024) - Dealership Edition 26/06/2024
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