We will explore best practices in designing retail and hospitality customer experiences that create impact on social media. There will be interviews with marketers and businesses who do it well and there will also be solo episodes that break down the reasons why it’s important to create experiences customers want to talk about. I will also talk about trends, the latest social media rollouts and ways to optimise them for a social media strategy.

Latest episodes of the podcast The Retail Social Experience

• How can ChatGPT help your social media marketing
• Social Media in 2023
• How to Create Brand Loyalty with Your Customers on Social Media
• How Instagram Guides Can Drive Customers to Your Place
• Why Anya Hindmarch Luxury Handbag Brand Is Creating A Village
• How to Write Social Media Copy with Emma Griffin
• What Can You Learn From Your Favourite Shopping Experience
• Why It’s Important To Know Your Social Media Audience
• The Value of User Generated Content
• Why Designing Great Customer Experiences Matters For Your Business
• The Importance Of Social Media Check-Ins For Your Business
• Why You Need To Give Your Customers Something To Talk About On Social Media