In this episode, we dive deep into one of the most challenging aspects of online reputation management for healthcare practices, negative Google reviews. Learn how to effectively handle negative feedback, transform complaints into opportunities for improvement, and turn dissatisfied patients into loyal advocates. We'll explore practical strategies for responding to reviews, maintaining a positive public image, and leveraging patient feedback to enhance your practice’s patient care. Whether you're a solo practitioner or part of a larger healthcare organization, this episode offers valuable insights on mastering the art of managing online reviews in today’s digital age. Tune in for expert advice and actionable tips to protect and grow your practice’s reputation!

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