In this episode of the Remote Work Tribe podcast, we chat with Jesse Hanley, founder of Bento, which helps eCommerce and SaaS brands drive more sales with super-targeted, highly relevant email, SMS, and conversational marketing campaigns. In this talk we discuss how to use Discord as a customer success channel, what it takes to run asynchronous teams, and how to grow by asking others for help.Timestamps.What is Jesse working on today? (0:35)How is Bento’s team structured? (1:29)Running product support on Discord? (3:49)Advantages of running support and building communities on Discord? (8:10)How to set up Discord as the main support channel? (11:25)How to build team collaboration within Discord and the importance of Async communication? (13:05)Processes to onboard new employees in an asynchronous culture? (15:45)Mindset shifts from an agency to a SaaS company. (18:25)The importance of openness and transparency. (22:15)How to use Discord bots for tracking team performance? (23:30)Strategies for prioritizing customer requests on Discord. (26:00)How did he come up with the idea of Bento? (28:30)Lightning round questions. (30:50)We hope you enjoy it!Links mentioned on the podcastBentonow.com twitter.com/jessethanleyTheremoteworktribe.comnewsletter.theremotetribe.comJessicamalnik.com Hosted on Acast. See acast.com/privacy for more information.

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