Turning Feedback Into Features

15/02/2016 16 min
Turning Feedback Into Features

Listen "Turning Feedback Into Features"

Episode Synopsis

How do you differentiate between what your customer wants and needs?
What do you do when a person says they want something, but their actions prove otherwise?
Dallas and Jess talk about our own approach to handling client feedback and how your bank can use the same approach to look at the services you receive and offer.