Leading with trust: A CEO’s guide to driving customer service excellence

The Progress Report
05/02/2025 21 min Temporada 4 Episodio 7
Leading with trust: A CEO’s guide to driving customer service excellence

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Episode Synopsis

How can commercial lenders build and maintain trust with their clients in the face of an uncertain global economic outlook? For financial services CEOs, it starts with refining work processes, managing risk, and maximizing the value of data generated by business and IT ecosystems. In this episode, we delve into the journey of one leading CEO who has mastered the art of creating relentless customer experience excellence and shareholder value through trust-building.Featured expertsRick Bare, CEO and President, Automated Financial Systems Inc. (AFS)Dr. Elena Huff, Director, Consult Partner, KyndrylTom Yezzi, Customer Partner, Kyndryl

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