Interested in transforming your educational institution's technical support? In today's episode, we'll explore how Daytona State College is doing just that. Joining us from Daytona State College for this episode are Eric Bouse, Director of Information Technology, Carey Roebling, Senior Systems Analyst for Information Technology, and Tanika Clemons, Associate Vice President of Human Resources.Youll hear Eric share his journey of migrating Daytona States’ Peoplesoft infrastructure to AWS, discussing the challenges and victories encountered along the way, while Carey takes us through the intense and detail oriented FAFSA project, covering the support received from ERPAs technical consultants. And lastly, Tanika reveals how a massive benefits project was completed in record time and the role ERPAs managed services played in that success.In this episode, you’ll learn about:The importance of being open to change and the benefits of a managed services partner that feels like an extension of your team.The value of clear communication and being open to new possibilities. Daytona State College benefited from ERPA's open communication and responsiveness, which helped them optimize processes and implement changes effectively. How ERPA’s comprehensive support helped streamline operations and achieve project milestones efficiently within tight deadlines.Things To Listen For:00:00 An introduction to the episode with Daytona State College04:58 How ERPA provides excellent, responsive customer service08:55 Needed assistance to handle workflow efficiently10:28 FAFSA changes that were made for easier student financial aid13:57 How an inherited Cloud platform caused peak enrollment issues17:08 Why being open to expert input can lead to improvement19:57 The importance of support in technical rolesResources:Connect with Guests: Eric BouseTanika ClemonsCarey Roebling Connect with Host: Jeff Miller Connect with ERPA: www.ERPA.com

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