Looking for expert advice on performance measurement and how to create a performance-driven culture in your restaurant? In this episode of The Pineapple Perspective, host Troy Hooper interviews Derek Smith, CEO of Canopy Metrics, a data analysis company specializing in data collection and visualization for restaurants.  Derek shares his perspective on hospitality, emphasizing the importance of a guest-centric approach. He also talks about his background in customer service and analytics, which led him to start Canopy Metrics. Derek explains how his company helps restaurants use their data effectively to increase profitability. He discusses the power of visualizing data and creating customized dashboards for clients. Derek shares a case study where he helped a restaurant improve their food cost variance by gaining the trust of the operators through accurate data visualization. The episode concludes with a discussion on the challenges and opportunities in the restaurant industry and Derek's recommendations for visitors to Vancouver, including trying poutine in Montreal and hiking the Grouse Grind for a breathtaking view of the city. Topics Discussed: 1. The importance of hospitality in the restaurant industry 2. Derek's background in customer service and analytics 3. How Canopy Metrics helps restaurants use data effectively 4. The power of data visualization and customized dashboards 5. A case study on improving food cost variance through accurate data visualization   Connect with Derek on LinkedIn and the Canopy Metrics website. This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.   

Ver todos los episodios