We talk a lot about employee experience as if it were a design problem: tools, processes, perks, and touchpoints. But beneath the systems lies something more delicate — the emotional and spiritual landscape people walk through every day at work.In this episode, I tell the story of Luca, a rising star who, despite success on paper, felt like a ghost in his own career. We’ll explore why so many employees silently ache with disconnection, why engagement numbers remain stubbornly low, and why no tech stack can substitute for presence, meaning, and care.You’ll also discover a simple but powerful team practice — Showing & Reflecting the Hidden — to help dissolve the gap between what’s said and what’s felt, what’s official and what’s true.Because employee experience is not just an HR agenda. It’s the soul of the system. And when we meet people there, work becomes more than a transaction — it becomes a place of becoming.The Orange Twist is hosted by Giovanna D’Alessio, MCC — reflections on leadership, culture, and change for HR professionals and organizational leaders. Connect with Giovanna on LinkedIn. New episodes released regularly. Stay curious.

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