In this episode of The Next Interview, we sit down with John Formica, the "Ex-Disney Guy," to explore his extensive career in hospitality and leadership. John shares valuable lessons from his time managing Disney resorts and hotels, as well as his experience transforming a struggling hotel into an award-winning property. We dive into the importance of culture, customer service, and leadership, discussing how to build loyal teams and create magical customer experiences in any industry. Tune in to learn actionable insights you can apply to elevate your leadership and transform your organization's culture today.

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