2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this year. We will examine a few of the highlights in this year-end review of 2020. 
MSPs Rose to the Challenge in 2020
The pandemic caused a major separation between professional MSPs and other IT providers
Regulation of IT is now upon us
Managed services contracts went through some changes this year. Terms, risk strategies, even negotiating tactics
Cyber Attacks - both against MSPs and clients
Changes in ransomware payment policy
IT labor uncertainties created new opportunities for MSPs
MSP Zone Guest: Rob Scott, Scott & Scott, LLP

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