“A complaint is nothing more than a request in disguise. If we approach it from a place of curiosity and hear what they have to say, that's where the conflict resolution comes in; that's where the trust comes.” – Carol BowserThe finer details of this episode:Challenges of establishing trust and rapport without in-person interactionsShifting from blaming to a curiosity mindsetAsking questions to understand changes in behaviorExploring underlying requests in complaints Episode resources:Summit Virtual CFO by Anders website: https://www.summitcpa.net/If you have questions or would like to be a guest on the show, email us at [email protected] out the Virtual CFO Playbook Course: https://vcfoplaybook.summitcpa.net/https://conflictmanagementstrategies.com/https://www.linkedin.com/in/carol-bowser/

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