In today's episode I am rejoined by Monique Landman, the Chief Empathy Officer and Co-founder of Unchain. After a successful corporate career in strategy and communications, Monique found her heart eight years ago and a new calling in life to bring empathetic leadership to the world so that people can lead with more humanity. It has never been more important than now to have empathy and compassion as a leader. In this episode we discuss amygdala hijacking, how to handle this in others and how to notice it in yourself. This may help you handle those difficult interactions with have. What or who is a cynic? Are they actually the most passionate supporters of your club? And how we get them on our side and channel their passion?I took a lot from this conversation and gave me plenty to reflect in both myself and the interactions I have.Recommended resourcesBook: Never Split the Difference by Chris Vosshttps://podcasts.apple.com/gb/podcast/the-high-performance-podcast/id1500444735?i=1000527054404https://podcasts.apple.com/gb/podcast/the-diary-of-a-ceo-with-steven-bartlett/id1291423644?i=1000564479428This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning. The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.FOLLOW>https://shows.acast.com/the-modern-club-management-podcastInstagram: @edchapman1986 and @michaelherdkkwYouTube: The Modern Club Management PodcastLinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

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