A week before our trip to Florida, I brought my truck in to get serviced and was suckered into a deal on another truck that I couldn't pass up (gotta appreciate a great sales pitch). While I was told this would be a quick and painless transaction, there were some hiccups that became troubling for my time crunch. I was stressed and in a hurry, but how my frustration was handled by the management there was the catalyst to my overall experience. In this episode I'll be talking about alerting the temperature for your customers' experience and how it can make or break a sale. You'll Discover During a sales call, many things will be out of your control [5:40] The options you have when you face a customer's frustration [6:10] The importance of counter-personalities during a tense situation [7:10] How I saw this negative projection pattern play out in my construction job [8:40] Resetting the tone to regain balance [9:30] ...And much more! Helpful Resources For a full transcript of this episode, visit our blog. Join our free Facebook group, Million Dollar Course Marketers. Want to launch a High Ticket Course to grow your business without adding more work? Watch our brand new webinar. Interested in working with Joel one-on-one? We'll deliver a finished mini-webinar funnel to your OR will give you a detailed Game Plan you can go implement yourself – Apply here. Subscribe to the podcast: Youtube, Apple Podcasts, Spotify, Google Podcasts, Stitcher. Follow Joel on social media: Facebook, Instagram, Linkedin.

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