How Do I Convince People Of A New Way Of Thinking?

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
03/03/2018 25 min
How Do I Convince People Of A New Way Of Thinking?

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Episode Synopsis

Didn't Blockbuster, Kodak and Circuit City see the end was in sight? Why did they not change? Too many people reject new thinking that will improve their Customer Experience. Why? What is it about human behaviors that does this? In this podcast Colin Shaw and Professor Ryan Hamilton will debate why this is the case and what you should do about it.

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