Send us a textNavigating AI's Evolution and Business Integration with Hazel EvansIn this episode of The Human Code, host Don Finley talks with Hazel Evans of Highland Valley Digital about the transformative impact of AI on business operations and customer service. They explore the importance of data quality, the benefits of adopting a test-and-learn approach, and the evolution of AI from early machine learning applications to modern chatbots. Join Don and Hazel as they delve into real-world insights and strategies for leveraging AI to drive innovation and achieve competitive advantage in today's fast-paced business landscape.00:00 Introduction to The Human Code 00:51 Meet Hazel Evans: A Journey in Tech Leadership 01:11 Evolution of AI: From Machine Learning to Chatbots 01:29 The Importance of Data Quality in AI 01:37 Adopting a Test and Learn Approach 02:42 Hazel's Early Career and Machine Learning 03:42 Advancements in AI and Sentiment Analysis 05:44 Practical Applications of AI in Business 08:16 Challenges and Ethical Considerations in AI 10:12 Customer Service and AI: A New Era 21:58 Future of AI: Personalization and Human Connection 29:18 Career Advice and Personal Growth 33:02 Conclusion and Contact InformationSponsored by FINdustriesHosted by Don Finley

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