Season 2 Episode 3 - Setting Standards, Unicorns and Customer-Centric Culture

19/04/2023 25 min
Season 2 Episode 3 - Setting Standards, Unicorns and Customer-Centric Culture

Listen "Season 2 Episode 3 - Setting Standards, Unicorns and Customer-Centric Culture"

Episode Synopsis

Carole Edmond, CEO and Founder of Glassmoon, is joined by Oke Eleazu, CEO at Many Pets, in this introductory episode. Oke provides an insightful look into his career, and shares his personal work/life values. He explains that start-ups are inherently unpredictable, and that success is not guaranteed. Drawing on his own experience, Oke speaks about the exponential growth that unicorn business, Many Pets, has seen over the last 6/7 years, emphasising the importance of creating a customer-centric culture which begins with the leadership team and is lived by every employee in the company.

Oke and Carole discuss the importance of setting a good example, noting that the standard you walk by is the standard you accept and how important it is to call out discriminatory behaviour.

References:

Quote – “The standard you walk past is the standard you accept” – David Morrison

HBR Unconscious Bias Article: https://hbr.org/2021/09/unconscious-bias-training-that-works

Privilege Awareness: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://assets.ctfassets.net/ro61k101ee59/7B7ga5Jb4LuJY1FTui9i4M/12ca95a207913ffe963fa4289f778617/Monzo_privilege_awareness_training_.pdf

SeeMe Socio-economic Question- https://socialmobilityworks.org/toolkit/measurement/

When They See Us Drama Miniseries - When They See Us is a 2019 American crime drama television miniseries created, co-written, and directed by Ava DuVernay for Netflix, that premiered in four parts on May 31, 2019: https://www.netflix.com/

Kimberlé Crenshaw and Intersectionality
Recommended Citation
Crenshaw, K. (1989). Demarginalizing the Intersection of Race and Sex: A Black Feminist Critique of Antidiscrimination Doctrine, Feminist Theory and Antiracist Politics. [online] Chicago Unbound. Available at: http://chicagounbound.uchicago.edu/uclf/vol1989/iss1/8