Jason guesses he’s stayed in more than 3,000 different hotels during his career and his favorite hotel will surprise you. Recently, while staying at that hotel, he was engaged in one of those unplanned, spur of the moment conversations with a man standing next to him in the lobby. It turns out the man is the owner of the hotel and a dozen others. During their conversation, he shared with Jason the four things that have made him an extraordinarily successful hotel owner. You can adopt and use these four things in your business as well.

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