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Listen "38. Customer Success 101"
Episode Synopsis
Growing your business is about more than just landing new customers. You also need to invest in your customers' experiences during pre-sale and after they buy to ensure that they have positive experiences and return for more--and speak highly of your brand. In this episode, Phil Pergola, CEO Cloud Zero, goes over the fundamentals of customer success: What is it, how do you build and maintain it, and how do sales and customer success teams work together?
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