The Experience Edge

Por: Jochem van der Veer
Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
64 episodios disponibles

Latest episodes of the podcast The Experience Edge

Ep. 56 - Design that sticks - Martha Cotton 17/12/2025
Ep. 55 - The Three Metrics Every CX Team Needs to Prove ROI - Jochem van der Veer 10/12/2025
Ep. 54 - What LinkedIn learned about designing memorable journeys - Sam Stern 03/12/2025
Ep. 53 - How Philips turned customer experience into a strategic advantage - with Tina Lilje. 26/11/2025
Ep. 52 - Why AI misses what customers really mean – Insights Ep. 7 19/11/2025
Ep. 51 - How CHG Healthcare builds a journey-led organization - Dan Sullivan 12/11/2025
Ep. 50 - How Microsoft is building a journey-centered operating model across customer success and experience - Raymond Otero 05/11/2025
Ep. 49 - AI Won’t Fix Broken Customer Understanding - Insights 29/10/2025
Ep. 48 - Bringing the Trojan horse of journey management from JP Morgan Chase to HealthEquity- Bruno Monteiro 23/10/2025
Ep. 48 - Bringing the Trojan horse of journey management from JP Morgan Chase to HealthEquity- Bruno Monteiro 22/10/2025
Ep. 45 - Governance models every CX leader should know (Insights 5) 18/10/2025
Ep. 47 - How to prove the business value of customer experience - Reflections 15/10/2025
Ep. 46 - How to align sales and CX in high-touch Enterprise environments - Eric Roux 08/10/2025
Ep 45 (Audio) - Governance models every CX leader should know. - Insight 5 Audio 03/10/2025
Ep. 44 - Doing CX right - Stacy Sherman 01/10/2025
Ep. 42 - Customer experience is everyone’s job - Blake Morgan 24/09/2025
Ep.41 - Retail AI with a human heart - Santos Subramanyam 17/09/2025
Ep. 40 - Experience starts with the CFO - Bill Staikos 10/09/2025
Best insights from top CX leaders | Highlights show 05/09/2025
Ep. 39 - Organizing CX around what matters. - Angelique Wyszynski 27/08/2025
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