Ep 01: What it means to become an Experience Business

The Experience Business
03/08/2020 14 min Temporada 1 Episodio 1

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Episode Synopsis

In this episode, I share what it means to become an "Experience Business". Today's connected customers have many choices and they are very demanding. This makes it difficult for brands to differentiate mere on product quality and pricing. An Experience business provides a top-notch experience to customers throughout the entire customer journey.  In this episode, I give a six-point recipe for Experience Business.

More episodes of the podcast The Experience Business

Ep 14: How learning and development leaders can improve employee experience w/ Anil Santhapuri 17/10/2020
Ep 13: How Linkedin India creates effective sales engagement virtually w/ Soumavo Sarkar 30/09/2020
Ep 12: Defining problems correctly for successful business transformation w/ Matt Shatcher 30/09/2020
Ep 11: Streamlining Customer Support in Covid19 for satisfied Customers w/ Rajesh Srinivasan 04/09/2020
Ep 10: Effective marketing research for the right customer messaging in product marketing w/ Kira Tchernikovsky and Raj Kuchibatla 28/08/2020
Ep 09: Content Marketing for enhancing customer experience w/ Yaagneshwaran Ganesh 24/08/2020
Ep 08: Strategies to select the right type of ABM w/ Kim Marie Ruquet 22/08/2020
Ep 07: How Nike's customer experience & digital transformation effort provided them competitive edge. 19/08/2020
Ep 06: Importance of Employee Experience for Experience Business w/ Japreet Saini 16/08/2020
Ep 05: Redefining Customer Experience in COVID19 15/08/2020
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