In this episode of The Disruptionist, Host Jess explores enhancing the customer journey by focusing on creating an omni-channel experience. She emphasizes the importance of sustainability in customer journeys and how ESG (environmental sustainability and governance) plays a crucial role. Join the disruption movement today! Subscribe to The Disruptionists Podcast, dive deep into transformative insights, and be part of shaping the future of business. Click here to subscribe now! https://www.youtube.com/channel/UCZ8OpVSSkjEMCCCkyWSjAPAFollow Jess: https://www.instagram.com/itsjesssingh/Timestamps00:00:00 - Introduction00:00:32 - Welcome to The Disruptionist00:00:53 - Enhancing the Customer Journey00:01:04 - Omni-Channel Experience00:02:08 - Importance of Personalization00:03:02 - Case Study: Milk Run00:04:27 - Sustainability and Ethics00:06:12 - Understanding ESG for Small Businesses

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