Keeping Customers After the Sale: Retention in Acquired BHPH Portfolios

13/06/2025 18 min Temporada 1 Episodio 30
Keeping Customers After the Sale: Retention in Acquired BHPH Portfolios

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Episode Synopsis

Explore effective strategies for maintaining borrower trust after acquiring BHPH portfolios. This episode covers communication continuity, personalized payment plans, customer service best practices, and tech-enabled touchpoints that boost retention, prevent defaults, and protect portfolio value.