Can owners who are selling their companies get top dollar exit offers just by focusing on the client experience? Can you switch your mindset from focusing on the bottom line and start serving clients in a way that makes them actually want to pay you — even if it means you'll let them work with the competition?This week's The Dave Kittle Show episode, Dave Kittle will be joined by Jerry Durham. Jerry is a physical therapist, previous practice owner, podcast host, and consultant/advisor to practice owners who are serious about growing their businesses, adding more profits, while working less.We will touch on such topics as:It is extremely important to understand your customers' journey and transition between stages to ensure they are getting the best help.You need to understand your patient’s journey and build a “how” in their experience. This system helps you manage the touchpoint to someone who is willing to be part of your business.Your team should be aware of how to deliver the message and the system to your patients - healthcare practice model.If you are not tracking your leads you are losing money in your frontdesk today. There is an opportunity in that lead. If you are not tracking, you are not checking the results of your marketing.Flip the conversation. Don't let insurance drive the conversation.If the patients ask about “insurance”, they treat your business as a commodity. P.S. Subscribe, rate, and review Here Reach Out To Jerry: Website: www.ClientExperienceCompany.comLinktree: https://linktr.ee/jerrydurhampt. Plus, you can search "Jerry Durham PT" on YouTube or click on this link here:https://www.youtube.com/channel/UCPz8_pWAP2yd4T7vWrgAeJwLast but not least - tune into Jerry’s podcast titled: “What's Best For The Patient Is Best For Business”: On Apple Itunes and on Spotify. And, if you like what you hear from the host, Dave Kittle, then it's possible that he and his team, The Fieldmaker Group, may be interested in acquiring some or all of your physical therapy practice.Connect with him on:Email: [email protected]: @davekittleLinkedIn: https://www.linkedin.com/in/davekittle/orCall (646)-781-8884 Hosted on Acast. See acast.com/privacy for more information.

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