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Listen "The Global State of XM"
Episode Synopsis
Experience management, or "XM", is more than just a "buzzword." It's a holistic approach to experience across the organization that includes customers, employees, products, and brand. The Qualtrics XM Institute recently published a report on how XM is being adopted worldwide. Host Steve Walker welcomes Moira Dorsey, principle XM Catalyst at the Qualtrics XM Institute to discuss the findings of the report.
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